Everything your marketplace needs to keep moving.
From account operations to catalogue management, daily orders, customer support, and growth activities, KINGA handles the day-to-day marketplace workflow.
Account Setup & Management
Merchant registration, brand gating, category approvals, and daily health score audits.
Product Listing & Catalogue Management
Master feeds, parent-child variation trees, attribute tagging, and bulk flat-file uploads.
Listing Optimization
Keyword indexation, high-converting bullet points, SEO titles, and A+ Brand Story development.
Inventory & Pricing Coordination
Stock replenishment alerts, multi-warehouse sync, repricing strategies, and aged stock clearance.
Order Processing & Tracking
Daily dispatch verification, SLA adherence, carrier pick-up scheduling, and manifest logging.
Customer Support & After Sales
Buyer messaging within platform guidelines, review monitoring, and FAQ resolution.
Returns, Claims & Issue Coordination
RTO validation, safe-t claims filing for damaged goods, and platform dispute escalation.
Promotions & Ads Guidance / Management
Sponsored ads structure, deal submissions (Lightning, BBD), coupon setups, and ROAS governance.
Performance Reporting
Weekly payout reconciliations, return-rate audits, TACoS analysis, and unit economics decks.
Brand Growth Support
Category expansion blueprints, seasonal inventory planning, and competitor pricing benchmarks.
Product Listing & Catalogue Management
Transforming messy spec sheets into flawless, compliant, high-converting digital storefronts across all tier-1 marketplaces.
COMPATIBLE CHANNELS
STANDARD DELIVERABLES
- check_circleMaster SKU structuring & hierarchy alignment
- check_circleHigh-conversion attribute & node tree classification
- check_circleCategory-specific HSN codes & GST slab mapping
- check_circleBulk product image compliance formatting & crop checks
From product to customer.
The lifecycle of a single SKU managed across our multi-channel operational pipeline.
YOUR PRODUCT
Master specifications, packaging dimensions, and physical inventory samples.
CATALOGUE
HSN code standardization, variation structuring, and attribute enrichment.
LISTING
Search term indexation, backend keywords, and A+ visual storefront deployment.
ORDER
Order receipt, automated dispatch routing, and SLA-compliant pickup scheduling.
CUSTOMER
Buyer communication, ticket resolution, review tracking, and replacement handling.
REPORTING
Weekly settlement reconciliation, payment release audits, and RTO recovery.
Clear Lines of Ownership.
Clarity prevents confusion. Here is exactly who does what in our working partnership.
WHAT KINGA HANDLES
Daily Marketplace Operations & Technical Execution
- checkAccount setup, verification, brand gating, and daily hygiene score audits
- checkCatalogue structuring, parent-child variants, and bulk flat-file updates
- checkOrder processing, manifest generation, and logistics pickup slot coordination
- checkCustomer ticket replies within platform SLA and review sentiment logging
- checkAd campaign setup, bid tuning guidance, and seasonal festival deal submissions
- checkSAFE-T claims filing for returned/damaged items and seller dispute escalations
WHAT YOU CONTROL
Physical Assets, Legal Rights & Financial Decisions
- checkPhysical inventory ownership, warehouse storage, and stock availability
- checkPhysical packaging, barcode labeling, and handover to assigned couriers
- checkValid GST registration, business licensing, and legal brand trademarks
- checkHigh-resolution product base imagery, certificates, and technical specs
- checkFinal floor pricing decisions, minimum margins, and ad spend budget caps
- checkOfficial customer billing invoices, tax returns, and warranty honoring
1% – 5% Operational Service Fee
KINGA operates on a transparent 1% to 5% operational service fee structured around your active product category complexity, master SKU volume, and multi-platform channel mix.
* Clear commercial contracts are agreed upon prior to onboarding. We do not make misleading revenue guarantees; we deliver verified operational excellence.