Terms of Service
Last Updated: October 2025
1. Scope of Services
KINGA GROUPS provides professional e-commerce marketplace operations management services. Services include catalogue ingestion, listing optimization, daily order routing coordination, customer query resolution within platform guidelines, and weekly reconciliation reporting.
2. Client Ownership & Responsibilities
The client maintains full legal title and ownership of all physical inventory, brand trademarks, legal tax registrations (GST), and direct marketplace payout bank accounts. The client remains solely responsible for product manufacturing quality, compliant packaging, and customer warranty obligations.
3. Commercial Engagement & Service Fees
KINGA operates on an agreed 1% to 5% operational service fee based on category complexity and active channel volume. Direct platform fees, advertising budgets, and logistics courier bills are charged directly by the respective marketplaces without KINGA intermediary markup.
4. Service Level Agreements (SLAs)
We adhere to strict operational discipline including sub-2-hour order manifest processing during business hours and under 12-hour customer query response times. Platform availability is subject to third-party marketplace terms and seller eligibility.